FAQs


How much is shipping?

☆ U.S. = $5

☆ International = $15


What if the size I want isn't listed?

☆ You can leave us a note during checkout in the "instructions" box letting us know what length you'd like for your necklace(s)! You can also click the "Contact" link and shoot us a message there. We can make chain sizes whatever length you'd like at no extra charge! 


When will my order ship?

☆ Most orders ship out within 1-3 days. At times, we do happen to receive a large number of orders, shipping time is extended to 2-5 days. Sorry for any inconvenience this may have.. thank you all so much for the endless support! Love you guys <3


When will I receive my order?

☆ Orders usually arrive to your door within 1-4 days from shipment.


Why does my tracking number say "Pre-Shipment?"

✩ This means that your shipping label was created / printed out already. Most items are made to order, so we're working hard to prepare them for shipment!

✩ This could also mean that your order was already dropped off at the post office, but the tracking just has to update in the system. Please allow up to 48 hours for tracking to appear.

✩ If for any reason, your tracking number hasn't updated in the past 7 days, please reach out to us ASAP, so we can get this fixed. You can contact us using the "Contact" link through my website or shoot me an email. The sooner, the better!

Email: shopmoonstorm@gmail.com